Troubleshooting | TouchMix DAW Utility not installing/opening in MacOS

Learn how to resolve issues preventing TouchMix DAW Utility from installing or opening on MacOS.

Updated at May 8th, 2023

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Table of Contents

Problem

DAW Utility will not install and/or open due to security settings within the MacOS

Causes

The DAW Utility .dmg file may not be recognized by the MacOS as a valid installation.  The OS can issue a warning stating that the .dmg file was downloaded from the internet and can potentially block the installation and/or operation of the DAW Utility.  

Solution | Workaround

The following procedure should be used to allow MacOS to install/run DAW Utility.

  1. Navigate to Security & Privacy Setting > General tab.
  2. Unlock the Security & Privacy Setting with Admin password to make changes: Check ALLOW the DAW Utility to open.
  3. Navigate Back to DAW Utility and double-click it. (Close the warning about the App being downloaded from the Internet.)
  4. The DAW Utility opens without further issue.

 

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